ORIX Asia Limited Fully Supports the Anti-Scam Consumer Protection Charter 2.0

To assist the public in guarding against digital frauds and scams, the Hong Kong Monetary Authority recently announced to collaborate with the Hong Kong Association of Banks to launch the Anti-Scam Consumer Protection Charter 2.0 (Charter 2.0). This Charter 2.0 has gained full support from various major financial institutions and merchant institutions.

As a responsible financial institution, ORIX Asia Limited (OAL) is committed to safeguarding our customers against fraudulent activities. By endorsing the Charter 2.0, we join over 230 financial institutions and merchant institutions in Hong Kong to enhance consumer protection.

The Charter 2.0 features four key principles to assist the public to guard against credit card scams and other digital frauds, in particular phishing messages purportedly to be sent by financial institutions and merchant institutions, and to enhance the ability of the public to avoid falling prey to these scams.

The four principles of Charter 2.0 are as follows:

1. Participating Institutions will not send any instant electronic messages (e.g. SMS, WhatsApp, WeChat, etc.) to customers with embedded hyperlinks to acquire bank, credit card, investment, insurance and MPF account or other key personal information online, unless arising from requests by the customers.


2. Participating Institutions will work together in raising public awareness of credit card scams and other digital frauds. This will include a key message of “Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!” to their customers and the public, through their suitable channels (such as corporate websites, mobile apps, etc.), publicity and promotional messages to facilitate raising public awareness of such scams and frauds.


3. Participating Institutions will provide contact information on their suitable channels (such as corporate websites, mobile apps, etc.) for customers to make enquiries (e.g. on verifying the identities of the message senders or authenticity of the messages).


4. Participating Institutions will provide relevant training to their frontline staff (including sales and customer service staff) on the Charter 2.0 so that they will be able to handle customer enquiries and convey anti-scam education messages as appropriate.

By supporting the Anti-Scam Consumer Protection Charter 2.0, OAL strengthens our commitment to maintaining the highest security standards and protecting our customers' interests.

We urge our customers to remain vigilant, avoid clicking on suspicious links, and report any fraudulent activities to our customer support hotline 28629268.

For more information about the charter, please visit HKMA website at Hong Kong Monetary Authority - Anti-Scam Consumer Protection Charter 2.0 (hkma.gov.hk).